financial overhead of telecom companies


First, figure out what specific content is affecting service the most. Trying to deal with everything at once is overwhelming.
At Aivo, we use the Satisfaction Score

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First, figure out what specific content is affecting service the most. Trying to deal with everything at once is overwhelming.
At Aivo, we use the Satisfaction Score, a learning tool available on our platform for analyzing and improving customer experience. This report evaluates each session's rating and builds a satisfaction score for every uploaded question.You can use it to identify the top 5 questions with the most negative scores in order to focus your energy on what matters.Handling complex operations requires more resources and tools, which also increases the financial overhead of telecom companies.

Moreover, consumers want everything to be super quick. They aren’t ready to tolerate any delays in the operational processes, especially not while facing a pandemic and global quarantine. It’s time to be more resolutive as ever.
With Covid-19 quickly spreading across the world, keeping hundreds of employees inside a contact center is both a threat to their health and, in some countries, even illegal. Quarantines are being enforced and most companies are migrating to remote working.

The telco industry heavily relies on huge contact centers to assist their customers. In this context, it is a huge challenge to continue operating and providing support even with agents working from home. This is even more demanding if your team relies on complex and on-premise technology.

The only way out is relying on easy-to-use technology that can be managed from the cloud. And if they don’t already have it, they need this technology to also be easy-to-implement and able to launch as soon as possible.
With the emergence of new technologies, ensuring network security has become another major challenge for telecom operators. New technologies bring in new threats to the security of networks and applications. This is especially true with teams working remotely and customers asking for assistance from home.

More info: network architect

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