The professionals activate escalation procedures to provide the necessary support as and when required. They should coordinate and conduct preventive maintenance activities. The engineer has to participate in disaster recovery exercises on a regular basis.
The professional will monitor, operate and improve the telephony systems. They must ensure the service standards defined in the operation-level and service-level agreement. The Telecom Engineer has to respond to the incidents and assist with resolution. They have to keep the telecom system and documentation up to date.
The Telecom Engineer must have good knowledge of logging and database tables to gather information required to resolve problems. The professionals understand phone system administration, inbound contact center call flows, and outbound dialer functions to identify and resolve any issues related to them. The engineers should be able to perform license reconciliation as needed. They have to monitor and respond to system errors.
The professional will work in coordination with the telephony team to take care of the system down emergencies, errors of hardware, software, and network. They also look into telephony problems such as completion, documentation, notification. The Telecom Engineer will maintain an audit of maintenance holes, hand holes, and pull boxes to identify cables. They have to design outside plant network facilities and applicable network infrastructure routes. The engineer will record verification, document preparation necessary to prepare work order construction prints.
