What kind of person is suitable for field engineer?


Being strong in machines is the basic ability required of field engineers. It is up to the customer to decide how and in what environment the device is used. Therefore, mechanical troubles that cannot be fixed according to the textbook may occur. Still, it can be said that it is suitable f

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Person with customer service ability
Customer service is another part of the face of a field engineer. Field engineers who visit customers to work often have conversations with people they meet for the first time. Make sure to do the minimum etiquette, such as greetings, so that you don't lose your first impression. You don't have to chat or chat, but first you need to get a good idea of ​​what your customers are having trouble with.
Also, if you check the parts of the customer's explanation that are difficult to understand many times, or if you sprinkle some technical terms, the atmosphere of the place will get worse. It will be easier for you to work afterwards by being close to the feelings of the customer who is in trouble and apologizing for the inconvenience caused.

Imaginative person
Many customers are not very familiar with machines. You may also use sloppy terms or give misleading explanations.
However, even from inadequate explanations, it is necessary to understand the customer's intentions while comparing them with the current state of the equipment and past experience, and to respond while supplementing with imagination.

Responsive person
As shown below, there are situations where it is difficult to maintain or repair equipment for various reasons.

When there is a time limit due to customer's convenience

When the product is installed in a place that is difficult to repair

When you don't have the necessary supplies

There are other things that you didn't expect. However, it is necessary to be as calm as when you are in a hurry, not to be too particular about one method, and to proceed with the work flexibly.

People who are strong against adversity
Field engineers are suitable for those who have the courage to exert their strength when they are driven in and have little tension on a daily basis.
However, just because you are mentally strong does not mean that you will be working as a field engineer. If you are confident, you may have problems communicating with your customers. Communication with customers is delicate, and when facing machines, it is important to have a good balance.
The job of a field engineer is basically the job of going to the customer alone. It's an "away" in a sports game, and you can see how it feels like it's going crazy. However, if you can solve your problems and communicate well, you will be able to make your own happy appearance and words of gratitude.

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